It's official - personal information protection is enormously more difficult than the "conventional wisdom" has claimed. According to CNET News, reporters for the Australian Broadcasting Corp were able to acquire the personal data of Australian customers from an Indian call center (repeating an earlier feat written up in The Sun).
The report is controversial (it involved planting a "mole" in the call center), and no customers have actually claimed damages yet, but it does suggest that security protections are weak.
Given that international call center outsourcing is so common, this also suggests that national efforts to protect privacy will have only limited effectiveness, without parallel bilateral or multilateral agreements.
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